Returns:- Please read !!
Before ordering if you have any questions please feel free to contact us by telephone or email so that you as our valued customer will get the right size etc & we can answer any questions about materials etc, we want you to be happy with your purchase and our service, so you come back and shop with us time and time again.
We are very experienced at getting the sizes right, so if you should need any help.
or in doubt about anything please ask !!!
( uk 01603 741111 ) ( international 0044 1603 741111 )
Note: We are always happy to help with exchanges.
1. If you keep the major part of your order, nothing will be deducted for handling & postage for returned items, although we reserve the right to charge the below charges to cover large orders being placed if a majority of the order is returned, this is to help cover the postage costs etc as they are all included in our prices.
2. Any items cancelled will incur no charge if the goods have yet to be dispatched. In the event that they have been dispatched, the customer must return the items unopened within 10 working days and be responsible for all costs of carriage to and from the address
3. Any items being returned as simply unsuitable will incur a £4.95 postage and packaging cost plus 10% of the total price for handling and restocking the garment, also to cover the time spent by our staff preparing/packaging the item. The items must be returned in the original packaging and be tagged as new condition.
We do specify that any item being retuned, must be sent on a signed for service please (recorded delivery)to cover you as the customer, along with your order no and original receipt.
We are happy to offer a credit notes to be held in place for returned items , or will exchange for another item of the same value, credit notes will be held for you to spend at your leisure within a 12 month period, simply contact us by phone or email and state your name along with ant item you would like and our friendly staff will help find you something you will love.
Once the items have been received if you do not wish for another size or exchange for another garment, a refund will be made to you less 10% of the total price and a £4.95 postage charge.
Items being returned as simply unsuitable must be returned within 14 days of receipt, along with a covering note with your details included.
Any items arriving after our 14 days return policy (under our terms) can only be offered exchanges or credit notes to use against future purchases from our store.
It is our policy that shipping costs caused by people who simply return goods without wanting replacements / exchanges simply to try on and send back, shouldn't be passed on to our happy customers who shop with us regulary.
Please note we are always changing and bringing new styles in weekly , so there would be plenty of new styles to choose from if you dont see something today you like.
4. Should any item arrive damaged (which is extremely rare) this will be replaced as soon as possible, at no cost whatsoever to the customer. Damaged items must be reported straight away by email or telephone within 2 days of delivery. we will either send a replacement item for you, or refund the transaction.
Please note all items pass through 3 quality control checks by our individual staff so these are very rare.
Our aim is always to be fair and helpful as we want our customers to return.
I hope this clears up the returns.
Updated 27th december 2007
love Joanne xxx
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